THE ANSWERS FOR
YOUR QUESTIONS

Yes, always. At Newbear every piece is 100% authentic and new. Read more about it on our authenticity page.

We work with a network of partners, mostly in France and Italy. Fashion always runs a season ahead — while the current collection is still in stores, brands are already working on what's next. Through the network we've built over the years, we can buy these items mid-season or at the end of the season. Because we move quickly, pieces often land in the Newbear collection while they're still in other stores too.

Because we buy at the exact moment boutiques are preparing for the next season, items are only sold at full retail price at the very start of it. That timing is our advantage, and it's exactly why our standard prices are already sharp.

Order within the Netherlands before 23:59 and it's delivered the next day via DHL or PostNL. In the rest of Europe we ship the same day and it usually takes 2-3 days, depending on your country.

The Netherlands, Belgium, Germany, France, Italy, Portugal and Spain. If your country isn't listed at checkout, just send us a message.

Shipping within the Netherlands is €6.95. To the rest of the EU, it's €8.95. You'll always see this clearly at checkout before you pay — no surprises.

On orders of €200 or more, shipping is free — it's applied automatically once your order total crosses €200.

Yes. As soon as your order ships, you'll get a confirmation email with a tracking link, so you can follow it all the way to your door.

Reach out as soon as possible after ordering. If it hasn't been packed yet, we can usually still adjust the size, the address, or cancel it entirely. Once it's shipped, it falls under our regular return process instead.

We accept iDEAL, Klarna, credit card (Maestro, Mastercard, Visa and American Express), Bancontact, Apple Pay and Google Pay. Everything is handled securely, so you can choose whatever works easiest for you.

Yes, through Klarna at checkout. You can split your payment into installments or pay later, subject to Klarna's own approval.

14 days from the day your order is delivered. The item needs to be unworn and unwashed, with the original tags still attached. See our full return policy here.

Head to our return portal, fill in your order details, and you'll have a shipping label within minutes. No account or login required.

It's up to you: store credit or a refund. Exchanges are possible too — just place a new order for the item you want, and we'll refund your return as soon as it's processed.

It depends on the brand. Where relevant, we add specific fit notes on the product page. Still have questions? Just send us an email.

No problem — you can return or exchange the item using the same process described above. As long as it's unworn with the tags still attached, you can send it back within the 14-day return window.

Our community of subscribers. Members get first access to every new drop before it opens to everyone else, and hear about pop-ups, events and collaborations before we announce them publicly.

Every two weeks. So make sure you're quick once a new drop goes live.

Sign up with your email at the bottom of any page — you'll be in before the next drop goes live to everyone else. You can also follow our Instagram @newbearclo and join the community there.

Definitely — more pop-up stores and events are on the way. As soon as there's news, we post it on Instagram. Inner Circle members hear about it first, so follow us on Instagram to not miss a thing.

Email service@newbear.nl or send us a DM on Instagram. Every message is read and answered personally — no chatbot or ticket system in between.

Within 48 hours by email or Instagram. Weekend messages are picked up by the next working day at the latest.

You'll find them on our Trustpilot page. Every review comes from a verified customer, unfiltered and unedited.