Terms of service

Terms of Service

Updated: 18-07-26

1. What these terms cover
These Terms apply to every order placed with Newbear (newbear.nl / newbear.eu). A few terms come up throughout: "we"/"us" means Newbear, "you" means the person placing the order, and "order confirmation" is the email we send confirming your purchase. We ship within the Netherlands and internationally to Belgium, France, Spain, Portugal, Italy, and Germany.

2. Placing an order
Your order is confirmed once we send you an order confirmation email — that's the moment the agreement between us is made. Please check it carefully and let us know right away at service@newbear.nl if something looks wrong. We may cancel or refuse an order if payment fails, if the item is no longer available, or if we suspect fraud.

3. Prices & payment
All prices are shown in EUR and include VAT. We accept Apple Pay, Bancontact, Google Pay, iDEAL, Maestro, Mastercard, Shop Pay, Visa, and Shopify store credit, processed securely through Shopify's payment system. No extra fees are added for any payment method. You're only charged once your order is confirmed.

4. Shipping & risk
Shipping is free above €200; €6.95 for the Netherlands; €8.95 for Belgium, France, Spain, Portugal, Italy, and Germany.

Delivery times are estimates, as listed in our Shipping Policy, and can depend on our carriers (DHL, PostNL), which are outside our control. We aim to ship your order within a reasonable time, and in any case within 30 days, unless we've agreed otherwise. If delivery is seriously delayed, you can ask for a new delivery date or cancel your order for a full refund.

Until your order is delivered to you, we carry the risk if it's lost or damaged in transit. If that happens, contact us at service@newbear.nl and we'll look into it with the carrier and find a fair solution.

5. Returns & right of withdrawal
You can return your order within 14 business days of receiving it, no reason needed — this is more generous than the legal minimum of 14 calendar days. To start a return, go to newbear.trackandreturn.com. The item must be unworn, unwashed, and unused, with tags and packaging intact, and you'll need proof of purchase.

Return shipping costs are for your own account, and we don't provide prepaid labels. Your return is at your own risk until it reaches us. Once approved, you can choose an exchange, store credit, or a refund to your original payment method, processed within 14 business days. The original outbound shipping cost isn't refunded, and if your return brings the order value below €200, that shipping cost will be deducted from your refund. Full details are in our Return Policy, which is part of these Terms.

6. Product condition
All items we sell are new and unworn. Products must match their description, and your statutory rights around faulty or incorrect items always apply.

7. Brands & authenticity
All our products are genuine, sourced through a network of boutiques, distributors, and retail partners, mainly based in Italy and France.

We don't buy directly from the brands we sell, we're not an authorized retailer or distributor of any brand, and we're not affiliated with or endorsed by them. This is about how we source our stock, not about whether the products are authentic — they are always authentic, that's not negotiable. Brand names and logos are only used to identify the products and remain the property of their owners.

8. Mistakes on our site
We do our best to keep prices, descriptions, and product info accurate. If a clear mistake slips through — like a wrong price or typo — we're not obligated to honor it if it's something you could reasonably have spotted as an error.

9. Liability
Our liability is limited to the value of your order, except where the law doesn't allow that limit, or in cases of intent or gross negligence on our part. We're not liable for indirect losses, or for delays caused by things outside our control, such as carrier delays or strikes. We'll always do our best to sort things out as quickly as possible.

10. Your data
We handle your personal data according to our Privacy Policy and GDPR/AVG rules.

11. Complaints
Email us at service@newbear.nl. We aim to respond within 14 days.

12. Law & disputes
Dutch law applies, without affecting any mandatory consumer rights you have under the law of your own country. Disputes go to the competent Dutch court, or you can use the EU's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

13. Changes to these Terms
We may update these Terms from time to time. Updates apply to orders placed after they're published. If any part of these Terms turns out to be invalid, the rest still stands.