Refund policy

Return Policy

We offer a 14 business day return policy. You can request a return within 14 business days of receiving your order.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • It is in the same condition as when you received it.
  • It is unworn, unwashed, and unused (trying it on indoors is of course allowed).
  • All original tags and packaging are included and undamaged.
  • You can provide proof of purchase (e.g. order confirmation).

How to Start a Return

You can initiate a return via newbear.trackandreturn.com.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • We do not provide prepaid return labels.
  • All return shipments are at the customer's risk until they have been received and processed by us. Newbear is not liable for return packages lost or damaged in transit. We recommend using a tracked shipping method.
  • The original shipping costs from your initial order will not be refunded.
  • If your return brings the order value below €200, the original outbound shipping fee of €6.95 will be deducted from your refund. Orders above €200 ship free — if a return takes the remaining order value under this threshold, the shipping cost no longer applies and will be charged retroactively.

For any questions about returns, contact us at retouren@newbear.nl.

Damaged or Incorrect Items

Please inspect your order upon delivery. All items are carefully inspected before shipment and sent out in new condition. If your item is damaged or incorrect, contact us immediately at service@newbear.nl so we can assess the issue and find a solution.

Important: if an item is returned to us in a damaged condition that was not reported beforehand, responsibility lies with the customer, and the item may not be eligible for a refund.

Refund Options

Once your return is received and approved, you can choose from one of the following:

  1. Exchange for another item of equal value, subject to availability. Let us know your preferred item when requesting the return.
  2. Store credit for the value of your return, added to your account for use on any future purchase at newbear.nl.
  3. Refund to your original payment method. Please allow up to 14 business days for processing after approval.

If you have a preference, mention it when you initiate your return.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at retouren@newbear.nl.